Where are you located and when are you open for business?
You can find all of our locations and business hours in our Contact Us section.
How do I contact someone for questions/comments?
You can call us at 604 733 4484 (Monday - Friday, 9AM - 5PM. Our office is closed weekends, holidays, and Dec 26, Dec 30, Jan 2) or email email@example.com and we’ll be happy to help you.
Does the website have the same items as your stores?
We offer a larger selection in our stores including menswear and accessories.
If you would like to find a particular item, please feel free to contact us.
Can I get the online promotion/sale price applied to an in store purchase?
Online sale prices & promotions are only valid online and are not applicable to in store purchases.
Do you sell gift cards?
Yes! You can purchase a gift card in store, or email firstname.lastname@example.org to arrange a gift card purchase.
Can I use gift cards online?
At this time, gift cards can only be used for in-store purchases.
Will you send me a tracking number?
If you have provided us with an email during checkout, Canada Post will send you a tracking number once the package has been scanned. If you have not received one, please email email@example.com and we will provide you with an update on your order.
What is your return policy?
Our return/exchange policy and price adjustment policy can be found here.
Where is my online order confirmation or tracking number?
If you have not received an order confirmation within an hour, please check your junk mail. You will only receive a confirmation if you have provided us with a valid email address. Please email firstname.lastname@example.org for any questions regarding online orders.
If an item is out of stock online but is available in store, can I get the discount there?
Sorry, online sales and promotional offers are only valid online.
The discount/promotion is not applying to my order, what should I do?
If you've reached the final page at checkout and do not see a discount, we suggest emptying your cart and re-adding your items. If this does not work, please email email@example.com.
ONLINE ORDERS & PAYMENT
Please note that online sales and promotional offers are only valid online. Sale and promotional prices are not applicable to in store purchases or price adjustments.
Items marked "online exclusive" are not guaranteed to be available in-stores.
Please note: You will only be charged for the items that are shipped to you, along with the applicable shipping and tax charges. Credit cards will only be charged once your order has shipped.
We will notify you if your item is out of stock or backordered.