E-Commerce Customer Service Representative

Reporting to the E-Commerce Manager, the E-Commerce Customer Service Representative plays an essential role within the E-Commerce team and the company at large. Your primary responsibilities will be assisting our customers by providing exceptional customer support from placing an order to order fulfillment. As a frontline teammate, you will be the primary point of contact for our customers - it is critical that you help provide them with a predictable, compassionate, and timely resolution to their questions and inquiries while maintaining a positive and friendly attitude.

The E-Commerce Customer Service Representative exhibits strong communication skills, excels at customer interaction, exhibits creativity and skill in delivering practical solutions, and thrives in a quick paced and collaborative team environment.

Day to Day:

  • Provide exceptional customer support via email, live chat messages, phone calls
  • Have a strong sense of product knowledge to help customers with sizing and order questions
  • Help with processing online orders and returns
  • Proactively helping team by identifying and completing daily tasks
  • Uphold Plenty’s image through maintaining regulated policies

You are:

  • A compassionate listener with problem solving skills and a drive for results
  • Ability to work independently on assigned tasks, as well as be flexible in a fast-paced team environment
  • Familiar with the company and product with a willingness to learn
  • Equipped with retail know-how and street smarts

Qualifications:

  • Experience with ecommerce and/or retail-oriented environments

Employment Type:

  • Hourly, Full-Time (Monday - Saturday availability)

Please email your resume/CV to jenny@getplenty.com with the job title in the subject.