E-Commerce Customer Service Representative

Your primary responsibilities will be assisting our customers by providing exceptional customer support from placing an order to order fulfillment. As a frontline teammate, you will be the primary point of contact for our customers - it is critical that you help provide them with a predictable, compassionate, and timely resolution to their questions and inquiries while maintaining a positive and friendly attitude. A teammate exhibits strong communication skills, excels at customer interaction, exhibits creativity and skill in delivering practical solutions, and thrives in a quick paced and collaborative team environment.

Day to Day:

• Provide exceptional customer support via email, phone calls
• Guide and process customer orders, exchanges, returns
• Uphold Plenty’s image through maintaining regulated policies

You are:

• A compassionate listener with problem solving skills and a drive for results
• Familiar with the company and product with a willingness to learn
• Equipped with retail know-how and street smarts

Qualifications:

• Experience with ecommerce and retail-oriented environments

Please email your resume/CV to jobs@getplenty.com with the job title in the subject.