E-Commerce Customer Service Representative

Reporting to the E-Commerce Manager, the E-Commerce Customer Service Representative plays an essential role within the E-Commerce team and the company at large. Your primary responsibilities will be assisting our customers by providing exceptional customer support from placing an order to order fulfillment. As a frontline teammate, you will be the primary point of contact for our customers - it is critical that you help provide them with a predictable, compassionate, and timely resolution to their questions and inquiries while maintaining a positive and friendly attitude.

The E-Commerce Customer Service Representative exhibits strong communication skills, excels at customer interaction, exhibits creativity and skill in delivering practical solutions, and thrives in a quick paced and collaborative team environment.

Day to Day:

Provide exceptional customer support via email, live chat messages, phone calls
Have a strong sense of product knowledge to help customers with sizing and order questions
Help with processing online orders and returns
Proactively helping team by identifying and completing daily tasks
Uphold Plenty’s image through maintaining regulated policies

You are:

A compassionate listener with problem solving skills and a drive for results
Ability to work independently on assigned tasks, as well as be flexible in a fast-paced team environment
Familiar with the company and product with a willingness to learn
Equipped with retail know-how and street smarts

Qualifications: