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Frequently Asked Questions

Where are you located and when are you open for business?

You can find all of our locations and business hours in our Contact Us section.

How do I contact someone for questions/comments?

You can email [email protected] or call us at 604 733 4484 (Monday - Friday, 9AM - 5PM. Our office is closed weekends + holidays

Does the website have the same items as your stores?

We offer a larger selection in our stores including menswear.
If you would like to find a particular item, please feel free to contact us.

Where is the men's selection online?

Unfortunately at this time, we only have men's items available in store.

Can I get the online promotion/sale price applied to an in store purchase?

Online sale prices & promotions are only valid online and are not applicable to in store purchases.

Do you sell gift cards?

Please email [email protected] to arrange a gift card purchase.

Can I use gift cards online?

Gift cards can be used online soon! Please check back in a week.

Will you send me a tracking number?

If you have provided us with an email during checkout, you will receive a tracking number once the package has been shipped. If you have not received one, please email [email protected] and we will provide you with an update on your order.

What is your return policy?

Our return/exchange policy and price adjustment policy can be found here.

Where is my online order confirmation or tracking number?

If you have not received an order confirmation within an hour, please check your junk mail. You will only receive a confirmation if you have provided us with a valid email address. Please email [email protected] for any questions regarding online orders.

If an item is out of stock online but is available in store, can I get the discount there?

Sorry, online sales and promotional offers are only valid online.