Regular Priced Merchandise

Items with an original receipt and original form of payment will receive a refund until January 14, 2024. Returns made with a gift receipt are valid for an exchange or store credit.

Sale Merchandise (Including promotional discounts. Excluding welcome discounts)

Sale items returned by January 14, 2024 will receive an exchange or store credit. Items marked as final sale cannot be returned for an exchange or refund.

Items must be unworn, unwashed, and have all original tags and packaging attached. Bodysuits, jewelry, bralettes, candles, hosiery, socks, undergarments, hand sanitizer, soaps, body washes and face masks are final sale.

Plenty does not offer direct exchanges online. We ask that you return the merchandise for a full refund or store credit and place a new order for the preferred item(s) at your earliest convenience. You are able to exchange purchases in person at an in-store location.

Please note: all mailed in orders will be subject to a $7.00 restocking fee.

Regular Priced Merchandise

Items with an original receipt and original form of payment will receive a refund until January 14, 2024. Returns made with a gift receipt are valid for an exchange or store credit.

Sale Priced Merchandise

Items with an original receipt or gift receipt can be returned for an exchange or store credit until January 14, 2024.

All tags and packaging must be intact - items must not be worn or washed.

All sunglasses, jewelry, bralettes, bodysuits, hosiery, socks, undergarments, candles, hand sanitizer, and face masks are final sale.

Gift cards are non refundable and cannot be replaced if lost or stolen.

Items purchased in store cannot be processed for return via mail/online. The original form of payment must be present to receive a full refund.

We do not process direct exchanges. Please return the merchandise for a full refund or store credit and place a new order for the preferred item(s) at your earliest convenience.

You are able to exchange purchases in person at an in-store location.

Free standard shipping for orders over $100 in North America.

Canadian orders: Courier will be noted in your shipping confirmation
US orders: FedEx

Shipping estimates quoted at checkout do not include order processing time.

A return shipping label is included for all orders within Canada. Please note: all mailed returns will be subject to a $7.00 restocking fee.

Orders from the US will be required to pay for shipping on returns. Any duties, taxes, COD, or fees incurred on return packages from the US will be deducted from the final refund total.

If your package gets sent back to our warehouse with a "return to sender" notification due to the customer providing incorrect shipping information, we will charge an additional shipping fee to send the package to the correct address, plus charge the cost of the return package. Please ensure your shipping address is correct once you receive your order confirmation.

In store pick up is a free option we offer online for the convenience of picking up
at your nearest Plenty location instead of getting the order shipped.

Please select your preferred store at checkout.

Depending on stock availability it may take 3-10 business days to process your order.

You will receive a confirmation email with instructions once the order is ready for pickup. Please do not go to the store until you have received this email.

The quoted time at checkout is for delivery once your order has been processed. We try our best to ship within 2-5 business days of receiving your order. During holidays and peak sale times this may be delayed.

Orders may be subject to a review period which can cause a delay in sourcing. If we are unable to locate the item(s), we will cancel your order. We will notify you if we are out of stock or back ordered on an item.

Please note: Orders are not processed or delivered on weekends and holidays.

In store pick ups may take 3-10 business days depending on stock quantities.

If you cannot locate your package after 48 hours from the 'delivered' status, please contact orders@getplenty.com and we will review it with the shipping company.

Plenty is not responsible for refunding or replacing stolen, missing, or damaged packages.

You will receive a tracking number once the package has been shipped if you provided an email at checkout.

If you did not receive one, please email orders@getplenty.com and we will provide you with an update on your order. Please note that tracking numbers may take up to 24 hours to update.

Canadian orders will contain a return label inside the order. Please use this return label and drop it off at your nearest Canada Post. Please note: all mailed in returns will be subject to a $7.00 restocking fee.

Initial shipping costs will not be refunded.

If the item(s) returned do not fall under our return policy the package will be returned to sender and the return will not be processed.

For US Orders, return costs are the responsibility of the customer. Returns can be mailed to the below address. Any charges incurred upon receiving your package will be deducted from the amount refunded. This includes, but is not limited to: customs fees, brokerage fees, taxes, and shipping. Please use a trackable method of shipping - we will not be held liable for packages lost in transit.

Plenty Stores - Returns
1352 Vernon Drive
Vancouver BC V6A 3P7

Processing Time: We will email you once your return or exchange is processed. Please allow 2 weeks from the time you mail your return for it to be processed.

A refund will be credited back to your original payment method and will post 1-3 business days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement.

Within 24 hours of placing your order, you are able to request an order cancellation. Please respond to your confirmation email, or contact us at orders@getplenty.com