Canadian Orders
Orders over $125 ship free within Canada. For orders under $125, a flat shipping rate of $7 applies within British Columbia, and $15 for all other provinces and territories.

Depending on your location, additional shipping options may be available. All applicable rates will be shown at checkout.

U.S. and International Orders
Orders over $200 ship free within the United States. Orders under $200 are subject to a flat shipping rate of $25.

Depending on your location, additional shipping options may be available. All applicable rates will be shown at checkout.

If a package is returned to Plenty due to incorrect shipping information, additional charges will apply to resend the order. Please double-check your shipping details upon receiving your order confirmation.

Quoted delivery times at checkout applies after the order has been processed. Most orders will ship within 2-5 business days of receiving your order. Delays may occur during peak times, including holidays.

In-store pickups will be processed within 3-10 business days, depending on local product availability.

Orders may be subject to a review period, which can cause a delay in processing. If we are unable to fulfill items in your order, your order may be modified or cancelled. We will notify you if and when these changes are made.

For your convenience, purchases can be picked up at your nearest location, free of charge.

At checkout, select your preferred store. Note that it may take 3-10 business days to process your order, depending on local product availability.

You will receive a phone call to confirm when your order is ready for pickup. Your order will be held from two weeks after it is received at your chosen store. If you do not pick up your order within two weeks, it will be returned to Plenty where it will be processed as a refund.

For purchases of final sale merchandise, if your order is not picked up within two weeks, it will be returned to Plenty and no refund will be processed. To have your order redelivered, please contact orders@getplenty.com.

To be eligible for a return or exchange, all items must:

• Be in original condition (not washed, worn, or damaged)
• Have all original tags and stickers attached
• Be accompanied by a valid receipt
• Shoes must be returned in their original box

The following items are final sale and not eligible for return or exchange:

• Items discounted by 50% or more
• Bodysuits, intimates, and undergarments
• Hosiery and socks
• Jewelry
• Sunglasses
• Candles
• Personal care items (including but not limited to: moisturizers, deodorant, sanitizers, soap, scents, and body washes)

Items purchased online can be returned either by mail or at any of our store locations. All online returns are subject to a $7.00 restocking fee. See “How to Return by Mail” for more details.

We currently do not offer online exchanges — please return your original purchase and place a new order. Exchanges can be made in-person at any store location.

Regular Priced Merchandise

Regular priced items or items purchased with a welcome discount are eligible for:

• Full refund within 14 days of the shipping date.
• Exchange or store credit within 30 days of the shipping date.

Returns are not accepted after 30 days.

Sale Merchandise

• Sale items discounted less than 50% can be exchanged or returned for store credit within 14 days of the shipping date.
• Sale items discounted 50% or more are final sale and not eligible for return or exchange.
• Refunds to the original form of payment are not offered on sale items.

Gift cards are non-refundable and cannot be replaced if lost or stolen. Items purchased with a gift card will be refunded as store credit back onto a gift card.

Canadian Orders

You may return items by mail or at any store location. A prepaid Canada Post return label is included with every order. Attach the label and drop off your return at any Canada Post location.

If your return does not meet our policy requirements, the item(s) will be returned to the sender and the return will not be processed.

International Orders

Customers are responsible for return shipping costs. Returns should be mailed to the address below. Any fees incurred upon receipt (e.g. customs, brokerage, taxes, shipping) will be deducted from your refund.

We recommend using a trackable shipping method. Plenty is not responsible for lost return packages.

Return Address:
Plenty Stores – Returns
1352 Vernon Drive
Vancouver, BC
V6A 3P7
Canada

Processing Time

You’ll receive an email notification once your return has been processed. Please allow up to two weeks from the shipping date for processing.

Refunds will be credited to your original payment method and typically post within 1–3 business days of processing. For credit card refunds, please allow up to two billing cycles for the credit to appear on your statement.

Within 24 hours of placing your order, you are able to request an order cancellation. Please respond to your confirmation email, or email orders@getplenty.com.

Once your package is shipped, a tracking number will be sent via email if provided.

Please note that tracking numbers may take up to 24 hours to update. If you did not receive a tracking number, please email orders@getplenty.com for order updates.

If you package has been marked 'delivered' and you cannot locate your package after 48 hours, please contact orders@getplenty.com.

Plenty is not responsible for refunding or replacing stolen, missing, or damaged packages.

Items purchased in-store must be returned or exchanged in person at any of our store locations.

Regular Priced Merchandise

Regular priced items or items purchased with a welcome discount are eligible for:

• Full refund within 7 days of purchase.
• Exchange or store credit within 30 days of purchase.

Returns are not accepted after 30 days.

Sale Merchandise

All sale and discounted items bought in store are final sale.

Gift Cards

Gift cards are non-refundable and cannot be replaced if lost or stolen. Items purchased with a gift card will be refunded as store credit back onto a gift card.