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Frequently Asked Questions

ARE YOUR STORES OPEN?

Yes, all stores have now reopened! Please check here for updated store hours.

WHAT ARE YOUR LOCATIONS & HOURS?

You can find all of our locations and business hours in Our Stores section.

WHAT PRECAUTIONS ARE YOU TAKING TO REOPEN?

To best protect you and our employees, we are following these health and safety guidelines:

- Monitored occupancy limits

- Increased cleaning routines

- Masks provided for all employees

- Physical distancing reminders

- Enhanced fitting room procedures

- All clothes and fitting room curtains regularly steamed

- Contactless transactions 

- Order pickup at all stores

Not feeling well? We kindly ask you to come back when you're feeling better!

Please click here for more information.

DO YOU SELL GIFT CARDS?

Yes, please click here to purchase one online.

CAN I USE A GIFT CARD OR STORE CREDIT ONLINE?

Gift Card: Please email orders@getplenty.com with your gift card number.

Store Credit: Please email orders@getplenty.com with your name, phone number, and address.

WILL YOU SEND ME A TRACKING NUMBER?

If you have provided us with an email during checkout, you will receive a tracking number once the package has been shipped. If you have not received one, please email orders@getplenty.com and we will provide you with an update on your order. Please note that tracking numbers may take up to 24 hours to update.

WHAT IS YOUR RETURN POLICY?

Our return/exchange policy can be found here.

CAN I CONTACT SOMEONE WITH QUESTIONS/CONCERNS?

You can email info@getplenty.com for general inquiries, or orders@getplenty.com for order inquiries. We'll get back to you as soon as possible!