E-Commerce Manager

Reporting to the District Manager, the E-Commerce Manager plays an essential role within the E-Commerce team and the company at large. Your primary responsibilities will be managing the E-Commerce team, generating profit via online channels, enhancing brand growth, and advancement of the online shop and digital platforms.

The E-Commerce Manager has strong leadership and communication skills, exhibits creativity and skill in delivering practical solutions, and thrives in a quick paced and collaborative team environment. They have an excellent understanding of UX, web design, customer flow, SEO, and web analysis.

Primary Responsibilities:

Managing all online activity including sales, traffic acquisition, conversion, testing and reporting
Leading E-Commerce team and ensuring departments are running efficiently
Enhancing online shopping experience through navigation, product optimization, and feedback implementation
Ensuring accurate and timely product listings with external upload team
Helping online customer support initiatives to streamline and ensure customer satisfaction and loyalty
Working with marketing team to improve quality and traffic acquisition
Analyzing reports to deliver data driven strategies to achieve and exceed goals and KPIs
Working with web developers, copywriters, and graphic designers to optimize website performance
Working with Warehouse Team to update Archive Sale inventory and coordinate logistics and fulfillment for Online Warehouse Sale
Proactively help team by identifying and completing daily tasks

Requirements/Skills:

Degree or 3+ years equivalent experience in marketing management, business, or related fields
Strong communication and time management skills with a keen eye for details
Excellent understanding of UX, web design, customer flow and web analysis
Knowledge of implementing digital marketing concepts such as PPC, SEO, SEM, display and affiliate channels
Familiarity with Google Analytics, Shopify Plus, Lightspeed POS and Hyperspace
Ability to work independently on assigned tasks, as well as be flexible in a fast-paced team environment
Familiar with the company and product with a willingness to learn
Equipped with retail know-how and street smarts

Employment Type: